Welcome to Sirajam Muneera Institute (“Website”, “Platform”, “Sirajam Muneera Institute”, “we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use our Website and services.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide when you create an account, sign in using Google, purchase courses or books, enroll in counseling sessions, contact us, submit forms, subscribe to newsletters, or participate in surveys or promotions. This information may include:
- Full Name
- Email Address
- Phone Number
- Profile Picture
- Educational Information
- Payment Information
- Communication Records
1.2 Google Login Information
When you sign in using Google Authentication, we may collect your Google Account Name, Email Address, Profile Picture, and Google User Identifier. We only access information authorized by you through Google's authentication system.
We do not use information obtained through Google user data to serve targeted or personalized advertisements, sell it to data brokers, use it to train generalized or non-personalized AI/ML models, or determine your creditworthiness or eligibility for lending. Google user data is used solely to operate, maintain, and improve the features of Sirajam Muneera Institute described in this policy.
1.3 Automatically Collected Information
When you use our Website, we may automatically collect IP address, browser type, device information, operating system, language preferences, pages visited, session duration, referral sources, and cookies and similar technologies.
2. How We Use Your Information
We may use collected information to:
- Create and manage user accounts
- Provide access to courses and services
- Deliver purchased products and schedule counseling sessions
- Improve website performance and personalize user experience
- Respond to inquiries and send important notifications
- Detect fraud and unauthorized activity
- Enforce our Terms and Conditions
- Comply with legal obligations
3. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to maintain login sessions, remember user preferences, improve website functionality, analyze visitor behavior, and enhance user experience.
Users may disable cookies through browser settings, although some Website features may not function properly.
4. Payment Information
Payments may be processed through third-party payment providers. Sirajam Muneera Institute does not store complete credit card, debit card, mobile banking, or banking credentials on its own servers. Payment processing is subject to the privacy and security policies of the respective payment providers.
5. Counseling Services
When users book counseling sessions, certain information may be shared with the selected instructor for scheduling and service delivery purposes. This may include name, contact information, and relevant educational information. Instructors are expected to maintain confidentiality of user information.
6. Information Sharing
We do not sell, rent, or trade personal information to third parties. However, we may share information in the following cases:
- Service Providers: With trusted service providers who assist in website hosting, payment processing, email communication, technical support, and analytics services.
- Legal Requirements: When required by law, regulation, court order, government authority, or law enforcement agency.
- Protection of Rights: To protect our legal rights, user safety, platform security, intellectual property, and business operations.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect user information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users acknowledge that transmission of information over the internet involves inherent risks.
8. Data Retention
We retain personal information only for as long as necessary to provide services, maintain records, resolve disputes, comply with legal obligations, and enforce agreements. We may retain certain records even after account closure where legally required or reasonably necessary.
9. Third-Party Links
Our Website may contain links to third-party websites, suppliers, services, or resources. We are not responsible for the privacy practices, policies, or content of third-party websites. Users should review the privacy policies of those websites separately.
10. Children's Privacy
Our services are not intended for children under the age of 13 without parental supervision. If we become aware that personal information of a child has been collected without appropriate consent, we may take steps to remove such information.
11. User Rights
Subject to applicable laws, users may request access to personal information, correction of inaccurate information, updating account information, deletion of account information, and withdrawal of certain consents. Such requests may be subject to legal, security, and operational requirements.
12. Intellectual Property Protection and Monitoring
To protect our educational content, question banks, blogs, books, e-books, and course materials, we may monitor platform activity and maintain logs relating to user access, downloads, login history, device information, and usage patterns.
Such monitoring may be conducted to detect unauthorized copying, data scraping, account sharing, copyright infringement, and security threats.
13. International Users
Our Website is operated from Bangladesh and governed by the laws of the People's Republic of Bangladesh. Users accessing the Website from other countries acknowledge that their information may be processed and stored in Bangladesh or other jurisdictions where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon publication on this Website. Continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
- Sirajam Muneera Institute
- Email: sirajammunirainstitute@gmail.com
- Bangladesh